Returns & Refunds Policy
Returns & Refunds Policy
At Elevana, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Returns Policy
Eligible for Return
Not Eligible for Return
Return Period
14 days from delivery date
Return Process
Contact Us
Email support@elevana.ae within 14 days
Provide Details
Order number, product details, reason for return
Approval
We'll review and approve eligible returns
Return Shipping
We'll provide return instructions
Inspection
Products will be inspected upon receipt
Refund Processing
Approved refunds processed within 7 business days
Refund Methods
Credit/Debit Card
Refund to original payment method
Cash on Delivery
Bank transfer refund
Store Credit
Optional store credit with 10% bonus
Return Shipping
Faulty/Damaged Items
Free return shipping
Change of Mind
Customer pays return shipping
UAE-Wide Coverage
We accept returns from all Emirates
Important Notes
Products must be in resalable condition
Original receipt or order confirmation required
Refunds exclude original shipping costs
Sale items are final unless defective
Need Help?
Contact our returns team:
Thank you for shopping with Elevana